FAQ

🚚 Shipping

When will my order be shipped?
We dispatch orders swiftly and with care—full details (including turnaround times) can be found in our shipping policy.

Do you ship internationally?
Yes! We send shiny cardboard worldwide (except Germany).

Can I collect my order in person?
No—we're fully online, which lets us focus on fast, reliable dispatch.

📅 Preorders & Restocks

Can I pre-order [item]?
If it’s available for preorder, it’ll be listed on the site. If not — hold tight. We don’t reserve items to keep things fair for our many customers and everything is sold on a first-come, first-served basis.

We only open pre-orders for stock we've already secured. You might see fewer listings here, but every pre-order with us is a guarantee, not a gamble.

Will you be restocking [item]?
We can’t promise if or when an item will return, but if it does, it’ll be listed on our site!

🛍️ Buying & Selling

Do you buy single cards or sealed products from customers?
No — we exclusively source from trusted suppliers to ensure authenticity and quality.

Can I ask for items to be split or combined?
Sometimes! If we offer multiple variants (e.g. individual and paired decks), we may be able to adjust stock quantities—just contact us! — though prices may need a refresh first.

Do you sell Prerelease kits?
Not usually—only physical stores are authorized to purchase prerelease kits or receive promotional items like Yu-Gi-Oh! Lost Art cards and Digimon Dash Packs.

That said, we occasionally stock older prerelease kits, and we also sell Pokémon Build & Battle Stadium boxes.

Do you offer B2B or wholesale pricing?
Nope—and proudly so. We price everything with fairness in mind, whether you're a fan or a business. Everyone gets the same honest deal.

Can I get a VAT invoice for my order?
Of course! You can download invoices for new orders anytime from your order history. If you run into any issues or need an older invoice, just contact us and we’ll send it as a PDF.

💳 Payment & Checkout

Can I pay with PayPal, Klarna, or American Express?
We’ve chosen not to accept these methods to help keep fees low and prices fair across the board. Plus, while we’d never tell you how to spend, we think collecting is best enjoyed when it doesn’t come with financial stress.

I'm getting an error at checkout—help!
If you see one of these error messages:

• Blocked: Unfortunately, this means you are unable to place an order with us.
• Product quantity limit: You’ll need to remove some items to proceed.
• Different error message: Please contact us for assistance.

If you don’t see an error message, try clearing your cookies or switching browsers. If you’re still having trouble, contact us and we’ll help create your order manually.

🎁 Extras & Rewards

I'm a content creator—can you send me free stuff?
We don’t do influencer freebies, but every customer earns points with each order and referral — redeemable for discounts!

Do you price match?
No, our pricing reflects market realities and a sustainable business model. You can learn more about our pricing approach here.

Do you offer gift wrapping?
While we don’t offer gift wrapping just yet, we do include a gift receipt (without pricing) whenever a gift note is added at checkout — complete with the sender’s details, so the recipient knows who it’s from and who to thank for their surprise.

Do you stream?
We don’t—but if you’re joining Whatnot, we’ve got £10 credit with your name on it. Just use this link!