FAQ

Do you buy cards?
No, sorry!

Can I collect an order?
Generally no, as we work from home and we want to be respectful of our neighbours and cause them no disturbance. (e.g. traffic/parking issues and general noise.)

Please contact us if you would like to collect an order from Sheffield and we will see what we can arrange.

When will you get 'item' in stock?
We're unable to provide information on if, or when, an item will be (re)stocked.

Can I pre-order 'item'?
We're not currently taking pre-orders online!

However, if you're a local customer then let us know which items you're interested in pre-ordering and we'll add you to a reservation list and sell you these items if we get enough stock.

Do you sell Prerelease kits?
Generally, no. We're an online store and usually only brick and mortar stores are authorized to purchase prerelease kits from distributors. However, on rare occasions we may stock some older prerelease kits.

Similarly, only brick and mortar stores receive Yu-Gi-Oh! Lost Art promotion cards and Digimon Dash Packs etc.

Note that we do sell Pokemon Build & Battle Stadium boxes.

Do you ship abroad?
Yes! Except for Germany currently.

Please see our shipping policy page for more information.

Can you split/combine 'item'?
We only sell a lot of items as sets and won't split these.

However, if we have multiple variants of an item listed on our website, such as decks listed individually and as pairs, then usually we'll be able to split/combine these if you contact us so that we can adjust stock quantities.

I'm getting an error when I press checkout, what should I do?
Please delete cookies on your browser and try again. Alternatively, try a different browser.

If you're still having issues, please contact us so that we can create you an order.

Can I pay by PayPal / Klarna / American Express?
Unfortunately, we don't accept these payment methods. This is to keep our fees as low as possible so that we can continue to offer the best prices to our customers!

Can you send me a VAT invoice?
Yes! Please contact us if you require a VAT invoice for your order and we'll email you a .pdf copy.

I'm a content creator, can you send me free stuff?
While we don't send free stuff to content creators. We do have a rewards program which will earn you points from referrals. These points can be redeemed for money off purchases.