FAQ

Do you buy cards?
No, sorry!

Can I collect my order in person?
No—we are an online store, so we don’t offer in-person collection.

Will you be restocking [item]?
We can't guarantee if or when an item will be restocked. If it’s available again, it will be listed on our website!

Can I pre-order [item]?
If an item is available for pre-order, you'll find it on our website.

We only list pre-orders for products we can guarantee, ensuring we never oversell due to distributor stock shortages. This means our pre-order availability may be more limited than other sites.

Do you sell Prerelease kits?
Generally, no. Only brick-and-mortar stores are authorized to purchase prerelease kits or receive Yu-Gi-Oh! Lost Art promotion cards, Digimon Dash Packs, etc.

However, we sometimes stock older prerelease kits. We also sell Pokémon Build & Battle Stadium boxes.

Do you ship internationally?
Yes! We currently ship worldwide, except for Germany.

For full details, please visit our shipping policy page.

Can I ask for items to be split or combined?
If we offer multiple variants of an item (e.g. individual and paired decks), we may be able to adjust stock quantities—just contact us! Please note: If an item was previously out of stock, its price may need updating before we can adjust the listing.

I'm getting an error at checkout, what should I do?
Try these quick fixes:

• Clear your browser’s cookies and try again.
• Try a different browser to see if that helps.

If you’re still having trouble, contact us and we’ll help create your order manually.

Can I pay with PayPal, Klarna, or American Express?
No—we don’t accept these payment methods to keep transaction fees low, allowing us to offer better prices.

I'm a content creator—can you send me free stuff?
We don’t send free products to content creators, but we do have a rewards program where purchases and referrals earn points that can be redeemed for discounts!

Can I get a VAT invoice for my order?
Yes! You can download invoices for new orders directly from your orders. If you run into any issues or need an older invoice, just contact us and we’ll email you a PDF VAT invoice.

Do you price match?
No, we don't offer price matching. Learn more about our pricing approach here.

Do you offer gift wrapping?
Not at the moment! However, if you leave a gift message at checkout, we’ll print it on the delivery note for the recipient.

Do you stream?
We don’t—but you can still snag £10 credit when you sign up using our whatnot link!