FAQ

Can you split/combine 'item'?
If we have multiple variants of an item listed on our website, such as decks listed individually and as pairs, then we generally will be able to split/combine these items so you can buy just the item that you want or buy the items as a set for a cheaper price. Please contact us so that we can adjust stock on our website.

If we don't have the product variant listed on our website, such as not having a set of collection boxes listed individually, then we generally will not be able to split/combine these items as we are only selling them as they are listed. Note that we only sell a lot of boxes and tins as sets.

I am getting an error when I press checkout, what should I do?
Please delete cookies on your browser and try again, alternatively you could try a different browser. If you are still having issues, please contact us so that we can create you a manual order.

When will you get 'item' in stock?
We try our best to keep a wonderful range of items in stock, however in the current market, many items are out of stock for a long time and some items may never be (re)stocked.

We are unable to provide information on if an item will be restocked or when.

Can I pre-order 'item'?
We are not currently taking any pre-orders!

We don't want to let any customers down by accepting pre-orders and then not being able to fulfill those orders if we get less stock than anticipated.

Can I collect an order?
Yes, we love meeting our local customers and helping them with their collecting needs. Please contact us if you would like to collect an order from our residential address in Sheffield.

Do you buy bulk?
No, we don't buy bulk or single cards. Sorry!

Do you sell Pokemon Prerelease kits?
No, only Play! Pokemon stores are authorized to purchase these from distributors. We recommend checking with your friendly local game store.

Only on very rare occasions will we have older Prerelease kits for sale.

We are also unable to order Final Fantasy Prerelease kits, FaB armoury kits, Yu-Gi-Oh! Lost Art promotion cards, Digimon Dash Packs.

Can you send me a VAT invoice?
Yes, please contact us if you require a VAT invoice for an order.